Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and the rights you have in relation to your information. By using our services or creating an account with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Account and identity information: name, date of birth, username, email address, and any other information you provide when registering an account.
Verification information: identification documents and proof of address when required for identity checks and compliance with legal obligations.
Contact information: correspondence you send to us and records of our communications with you.
Usage and technical data: IP address, device identifiers, browser and operating system details, pages visited, session data and other technical information collected through cookies and similar technologies.
Support and dispute records: information relating to customer support inquiries, complaints, and dispute resolution.
Marketing preferences: choices you make about receiving promotional messages and other communications from us.

How We Use Your Information

We use your personal data to operate our service, provide customer support, and comply with legal and regulatory obligations. Typical purposes include:

Creating and managing your account and providing the services you request.
Verifying your identity and age for compliance and security purposes.
Responding to your requests and handling support inquiries and disputes.
Detecting, preventing and investigating fraud, abuse and other unlawful activity.
Improving and personalising our services, and carrying out analytics and system diagnostics.
Communicating with you about changes to our services or this policy, and sending transactional messages.
Sending marketing messages where you have given consent or where we otherwise have a lawful basis to do so.

Legal Bases for Processing (GDPR)

Where applicable under data protection law, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide our services and fulfil contractual obligations.
Legal obligation: processing necessary to comply with applicable laws and regulatory requirements.
Legitimate interests: processing for our legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights.
Consent: where you have given clear consent for a specific purpose, such as receiving marketing communications.

Cookies and Similar Technologies

We and our service providers use cookies, web beacons and similar technologies to collect information about your device and activity. These technologies help us deliver and improve our services, remember your preferences, and provide analytics.

You can manage and disable cookies through your browser settings. Disabling certain cookies may limit the functionality or performance of our services.

Sharing and Disclosure

We do not sell your personal information. We may share your information in limited circumstances:

Service providers: third-party vendors who perform services on our behalf, such as identity verification, analytics, and technical hosting.
Legal and regulatory authorities: when required to comply with legal obligations or to respond to lawful requests from public authorities.
Fraud prevention and safety: with partners and third parties to detect and prevent fraud, abuse, and other unlawful activity.
Business transfers: in connection with a merger, sale, or transfer of assets, subject to appropriate protections for personal data.

International Transfers

Your personal data may be processed or stored in countries outside your own. Where transfers occur, we put in place safeguards such as standard contractual clauses or other appropriate measures to protect your data and ensure an adequate level of protection.

Data Security

We use technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include encryption of data in transit and access controls. While we strive to protect your information, no method of transmission or storage is completely secure.

Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data and the purposes for which it was collected.

Your Rights

Subject to applicable law, you have certain rights regarding your personal data. These may include the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where we no longer need it or where you have withdrawn consent.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests or for direct marketing.
Request portability of certain personal data you have provided to us.
Withdraw consent where we rely on consent for processing.

To exercise these rights, contact us at the address below. We may request information to verify your identity before acting on a request. You also have the right to lodge a complaint with a supervisory authority.

Automated Decision-Making and Profiling

We may use automated tools for risk assessment and to help detect fraud or suspicious activity. Where automated decisions have a legal or similarly significant effect on you, you may request human review and challenge the decision. Please contact us to request a review.

Children and Age Restrictions

Our services are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18. If we learn that we have collected information from someone under 18, we will take steps to delete that information.

Third-Party Services

Our services may integrate or operate with third-party services, platforms and tools. These third parties have their own privacy practices and we encourage you to review their policies. We are not responsible for the privacy practices of third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice within our services. We encourage you to review this policy periodically for any updates.