Responsible gambling

We want you to enjoy your time with Spinhub Casino, but your wellbeing matters most. If gambling stops being fun, or if you find it affecting your mood, money or relationships, there are clear steps you can take right away. This page explains the tools we offer, how to use them, and practical actions you can take if you or someone close to you needs help.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide several self-help tools you can use immediately from your account area to control spending and play time.

Deposit limits: Set a daily, weekly or monthly cap on deposits to keep spending inside a safe range.
Loss limits: Limit how much you can lose over a chosen period so losses can’t escalate unexpectedly.
Wager limits: Control the maximum stakes you place in a session or across a period.
Cooling-off / time-outs: Short breaks are available. We offer preset time-out lengths you can choose to pause your access for a short period.

These tools are designed for fast self-service through your account dashboard so you can act before a situation becomes harder to manage.

Self-Exclusion

If you need a longer break or to stop gambling entirely, self-exclusion is a more comprehensive option. Self-exclusion removes access to your account and can be processed for extended periods.

How to request self-exclusion:

Contact our support team by live chat or email and request self-exclusion.
Our team will explain the options, confirm your request, and complete the exclusion on your account.
Self-exclusion periods are intended to be binding; once in place you will not be able to access your account during that time.

If you are unsure which option is right, begin with a short time-out and contact support for guidance on longer exclusions.

Session Reminders or Loss Limits

Keeping sessions short and predictable helps maintain control.

Loss limits: These are available and can be set to help limit how much you lose in a chosen period.
Session reminders and clocks: Continuous session reminders are not confirmed as a standard feature. Check your account settings for available session tools or ask support for alternatives.
If you feel a session is running too long, use the time-out tool or log out and take a break. Even a short pause can help reset decisions and reduce impulsive play.

Links to Support Organizations

If gambling is causing harm, reaching out to specialist organisations can make a real difference. National and local services offer confidential advice, counselling and practical help with debt and mental health.

Contact a national or local gambling support helpline in your country for free and confidential advice.
Consider speaking with a trained counsellor who understands gambling-related issues and can help you develop a plan to regain control.
If finances are a concern, seek independent debt-advice services to review your situation and options.
If your safety is at immediate risk, contact local emergency services without delay.

When you contact a support organisation, ask about practical steps such as blocking gambling sites, financial protections and structured relapse-prevention plans.

Differences from UK standards

We want you to make decisions with full information. If you are based in the United Kingdom, please note the following:

There is no confirmed integration with national self-exclusion schemes commonly used in the UK.
Standard UK-specific regulatory processes and dispute routes that apply to UK-licensed operators may not be available.
If you are in the UK and want to use nationally recognised protections, check local services and consider national self-exclusion or support options available to you.

If you are unsure how these differences affect you, contact our support team to discuss options and get help choosing the right steps for your situation.

If you feel concerned right now, you do not have to manage this alone. Contact our support team by live chat or email to set limits, request a time-out, or start a self-exclusion. We will treat your request with respect and confidentiality and help you take the next step toward safer play.

Below are simple actions you can take immediately if you or someone you care about needs support:

Set a deposit or loss limit in your account profile now.
Take a short time-out or request self-exclusion through support.
Temporarily remove saved payment details or ask your bank to block gambling transactions.
Talk to a trusted friend or family member and ask them to help with accountability.
Reach out to local support services for confidential advice and tailored support.

You matter, and seeking help is a positive step. If you want assistance choosing tools or making changes, our team is here to support you without judgment.